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Terms and Conditions

At NS-char (Pty) Ltd, we strive to provide you with the best possible service. We ask that you carefully read and understand the following terms and conditions before using our services:

Payment

All fees are payable to NS-char and must not be handed to a domestic without prior written consent. Any fees given to a domestic will remain outstanding and will be considered due to NS-char. Any money borrowed by the domestic is a personal matter and cannot be deducted from any money owed to NS-char. All fees are payable by the 30th of each month to ensure that domestics are also paid on time. Payments not received by the 3rd of the following month will result in the suspension of service. In the event of late payment, an interest and admin fee will be charged. Non-payment will result in the account being handed over.

Working Hours

Working hours are as per the option chosen by you. This time is a maximum limit and will be charged extra should they need to go over the booked time.

Exclusivity

Domestics are not allowed to work for any client, their family members, direct or indirect friends, associates, or any other person associated with the client in their own private capacity. Domestic cannot work for a client in private capacity within a period of 12 months of leaving NS-char. Should a client breach points 7 and 8 of the contract, a 20% placement fee of the yearly fee with a minimum of R4500 (whichever amount is greater) will become payable immediately.

Liability

NS-char will not be held liable for any breakages, theft, or damages. In case of theft, a criminal case must be lodged against the domestic by the property owner or tenant, and the incident will be handled by the law. All information, including ID numbers, addresses, and contact numbers, will be given to the client to assist in the case. In the event of financial losses due to misconduct by the domestic, please inform us within 24 hours to pursue the matter further. To institute disciplinary action in terms of the Labour Law, we request that you be available to testify at the disciplinary inquiry and the CCMA should the need arise. Failure to inform us within the allocated time period or not being able to testify means that we will replace the domestic with a new domestic but will not hold the domestic liable or dismiss her without your testimony, which in turn means that you will not be able to hold NS-char liable for any financial losses incurred. No deductions will be made from any money owed to NS-char. Non-payment or short payment will result in the account being handed over.

Accidents

While every effort is made to ensure that the person working in your home is honest and competent and does not have a history of negligence or clumsiness, accidents do occur. NS-char does not accept liability for any act or omission that might result in loss or damage to your property.

 

Cancellation

In the event that you are unhappy with the service, you may contact NS-char to discuss an amicable solution. No money will be deducted. One week's written notice for cancellation within the first four weeks is applicable, and one month's written notice after four weeks of service. Cancellation cannot be given during the annual shutdown and does not include public holidays.

Review of Fees

NS-char will review fees annually in February.

Cooling-off period

Please note that in terms of the law, you are entitled to cancel this agreement within five (5) working days after concluding this agreement, provided that no services have been offered during such time. If NS-char has been of service during the first five days after this agreement was concluded, our normal fees will be levied for such.